AI Chatbot Notice
AI CHATBOT USAGE NOTICE
Last Updated: 30 June 2026
The Education Destination Malaysia ("EDM") website provides an artificial intelligence ("AI") powered chatbot (the "Chatbot") to assist users with educational information and general enquiries.
Please read this AI Usage Notice carefully before using the Chatbot.
1. INFORMATIONAL PURPOSES ONLY
The Chatbot is provided solely for general informational and educational purposes.
Information generated by the Chatbot does not constitute:
(a) legal advice;
(b) immigration advice;
(c) visa advice;
(d) financial advice;
(e) educational consultancy advice;
(f) academic advice;
(g) career advice; or
(h) professional advice of any kind.
Users should obtain independent advice from qualified professionals where appropriate.
2. AI-GENERATED RESPONSES MAY BE INACCURATE
The Chatbot uses artificial intelligence technology to generate responses.
Users acknowledge that AI-generated responses may:
(a) contain inaccuracies;
(b) contain omissions;
(c) be incomplete;
(d) be outdated;
(e) be misleading;
(f) contain errors; or
(g) fail to reflect the latest policies, requirements or regulations.
Users must independently verify all information before relying on it.
3. EDUCATIONAL INFORMATION
Educational institutions, tuition fees, admission requirements, accreditation status, scholarship opportunities, rankings, visa requirements and educational pathways may change without notice.
Users are solely responsible for verifying information directly with the relevant educational institution, scholarship provider, government authority or regulatory body.
4. NO GUARANTEE OF ACCURACY
Mint Media Sdn Bhd (Registration No: 201901001611 (1310937-T)) ("Mint Media") does not warrant, represent or guarantee the accuracy, completeness, reliability, suitability or timeliness of any information generated by the Chatbot.
5. USER RESPONSIBILITY
Any decision made based on information generated by the Chatbot is made entirely at the user's own risk.
Users should not rely exclusively upon Chatbot responses when making educational, financial, immigration, career or other important decisions.
6. PERSONAL DATA AND CONFIDENTIAL INFORMATION
Users should not submit:
(a) confidential information;
(b) sensitive personal data;
(c) medical information;
(d) financial information;
(e) passwords;
(f) identification numbers;
(g) information belonging to third parties; or
(h) any information that they are not authorised to disclose.
Chatbot interactions may be processed by Mint Media and its authorised technology providers for the purpose of generating responses, maintaining service quality, security monitoring and system improvement.
7. ACCEPTABLE USE
Users must not use the Chatbot:
(a) for unlawful purposes;
(b) to generate harmful, defamatory, discriminatory or fraudulent content;
(c) to infringe the rights of others;
(d) to upload malicious code or harmful material;
(e) to reverse engineer or test the underlying AI systems; or
(f) to create or distribute misleading information.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Mint Media shall not be liable for any loss, damage, costs, expenses, liabilities or claims arising from:
(a) use of the Chatbot;
(b) reliance on Chatbot responses;
(c) inaccuracies in Chatbot outputs;
(d) omissions in Chatbot outputs;
(e) interruption or unavailability of the Chatbot; or
(f) any decision made by a user based on Chatbot-generated information.
9. MODIFICATION OR WITHDRAWAL
Mint Media reserves the right to modify, suspend, restrict or discontinue the Chatbot at any time without notice.
10. TERMS OF USE
Use of the Chatbot is also subject to EDM's Terms of Use and Privacy Notice.
